This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We hope you allow us the chance to share a more positive experience with you soon. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). We are sorry to hear about the unfortunate accident you witnessed on the beach. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. This is the version of our website addressed to speakers of English in United Kingdom. I hope the hotel does something about this food poisoning issue, as it will stop people coming and I will definitely not recommend people to come here. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. As our goal is to provide good food to all our guests and our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, we are very sorry to learn that you did not enjoy our cuisine at our property. We always found a sunbed.there's thousands. Water park is brill for kids. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. What I saw later when the room was being cleaned made me realise how we could of caught the stomach bug. Will definitely be returning. Housekeeping came daily and did a great job and our mini bar was stocked every two days. Tripadvisor performs checks on reviews. Yawn. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Drinks - An absolutely great selection of drinks available all inclusive. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! This is the version of our website addressed to speakers of English in Canada. Taxes and fees that are shown are estimates only. We never found that to be the case at all. Personally I believe its the latter! Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Vuelos Alquileres de vacaciones Restaurantes Qu hacer Turismo en Santa Mara . more. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. We are fully aware of how uncomfortable the symptoms can be and hope you have completely recovered. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. The service is excellent and the waiters are very friendly. Ive just stayed 11 nights with my partner and my 2 year old. View Hotel 2,822 reviews 1.0 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,561 reviews 1.0 miles from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,048 reviews 1.2 miles from Hotel Riu Palace Santa Maria Free parking Pool There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Typical RIU night time entertainment (usually centred around a main stage). I personally would like to see more smaller bars with their own feel, but that just seems to be how RIU do their hotels.Overall a lovely holiday.However, one potential problem that people should be aware of (not the fault of the hotel). View Hotel 2,520 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Hotel Riu Funana View Hotel 2,718 reviews 0.5 miles from Hotel Riu Palace Santa Maria Visit hotel website All Inclusive 2022 The whole hotel was well maintained. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Thanks Riu and Sal. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. Claim your listing for free to respond to reviews, update your profile and much more. It was fun. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: 10 opiniones y 2.198 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, clasificado en el puesto no.3 de hoteles en SANTA MARA. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. First of all, we would like to inform you that we, as hoteliers, can only answer you on topics concerning the hotel and not on tour operators' reps, as they are external. It was 17% rooms in used. Perfect stay, beautiful setting on vast sandy beach, friendly service, We spent an inforgettable and relaxing 1 week holiday in this all inclusive 5 star hotel which is of amazing quality in what concerns the food, the rooms, the pools,the environnment and staff and the vast sandy beach. The hotel itself is beautiful, great layout and we were lucky enough to have a sea view room too. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Food- very so so. We never found that to be the case at all. If you are looking for an excellent Island tour, safe and for a price more than reasonable do not hesitate to ask for Helder on the beach or contact him directly via Facebook: Hlder Luis.You will not be disappointed. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Which languages are spoken by the staff at Hotel Riu Palace Santa Maria? We have always fancied travelling to Cape Verde and booked this holiday at the Rui palace Santa Maria last minute. Is parking available at Hotel Riu Palace Santa Maria? Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Tripadvisor performs checks on reviews. BORK. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. It was never even a thought. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. They beat her legs. And on my eyes there was accident with old lady. Prenota Hotel Riu Palace Santa Maria, Santa Maria su Tripadvisor: consulta le recensioni di 1.308 viaggiatori che sono stati al Hotel Riu Palace Santa Maria (n.3 su 28 hotel a Santa Maria) e guarda 2.186 foto delle stanze! This is a 5* hotel, and the staff are all great. We were only at the hotel for a week but it was quite samey. Wait staff constantly using anti bac using cutlery to lay napkins etc. Perfect hotel if you just want some peace and quiet.Its set by a stunning beach and be prepared for the lucky Lucky No stress man who ask. Until then we wish you all the best, Hotel Riu Palace Santa Maria Online Reputation Manager. Beware: all a la carte restaurants are closed due to COVID. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Excellent hotel in a fabulous location. Hotel Riu Palace Santa Maria: Lovely relaxing stay - Read 1,290 reviews, view 2,171 traveller photos, and find great deals for Hotel Riu Palace Santa Maria at Tripadvisor. Due to covid, many of the restaurants and pools were closed. We remain with warm regards, Hotel Riu Palace Santa Maria Online Reputation Manager, The palace on sal lived up to all expectations. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Also entertainment is non existent- shame as the evenings could be great if there was something put on. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. We never found that to be the case at all. If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. We are also saddened to read you were not satisfied with the entertainment program. Im not sure its a proper 5* but its definitely up there and got to be one of the best if not the best in my limited experience. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. This is the largest RIU hotel that we have stayed in. We visited spa with my husband (Massage for two): very professional, recommended. We hope you allow us the chance to share a more positive experience with you soon. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. Such a shame but just seems really under-staffed and under-trained. It was 17% rooms in used. Our room was perfect, we stayed in 5239 and the view was stunning (we did email the hotel a few weeks before requesting a sea view and luckily we got it) the room was a good size, comfy beds and great shower. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Day and evening entertainment. Lots of reviews moaning about toilets being few and far between. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Due to covid, many of the restaurants and pools were closed. Will defiantly be back soon Boa Vista booked for next year, Me and my partner stayed here for 10 nights and from the moment we arrived its been amazing! Supply issues. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily.Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. Own or manage this property? Respectfully,Hotel Riu Palace Santa MariaOnline Reputation Manager. We went there for Christmas time 2022 and had a great holiday. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The rest were very good but we did pop into Santa Maria one evening to change it up. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. Reserva Hotel Riu Palace Santa Maria, Santa Mara en Tripadvisor: 1.308 opiniones y 2.186 fotos de viajeros sobre el Hotel Riu Palace Santa Maria, clasificado en el puesto n.3 de 28 hoteles en Santa Mara. Our holidays were perfect and we are now just thinking about coming back to this paradise and will book the same hotel without any hesitations! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Other then that the hotel is so big it never feels crowed. Hotel is very nice, with very friendly staff.Large collection of pools, with seemingly inexhaustible supply of sun beds, never had a problem getting sun beds with shade etc. Hotel Riu Palace Santa Maria, Santa Maria: See 1,308 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. The service is excellent and the waiters are very friendly. They beat her legs. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The food is top draw. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. The staff speaks multiple languages, including English, Spanish, and Portuguese. Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. See all 1,308 reviews Nearby Hotels All Inclusive VOI Vila do Farol Resort View Hotel 2,521 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Restaurant-only one in use. ), Ask gel01 about Hotel Riu Palace Santa Maria, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. Water Park was good fun with 4 or 5 slides to choose from.Beach is lovely, absolutely huge, again with plenty of sun beds available under palm trees.Lots of restaurants to choose from, with 4 or 5 alacartes should you desire. On behalf of our entire team, please allow us to express our sincerest apologies. On the flip side Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. That is why we offer disinfection dispensers and recommend washing and disinfecting your hands several times a day, especially when using common areas of the hotel. Overall great stay. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. I've never been ill like we were for so long before. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. The hotel staff literally couldnt do any more than what theyre doing. However, it should also be clear that there are viruses which, despite all safety measures, can also be transmitted via the air. Restaurant-only one in use. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel staff literally couldnt do any more than what theyre doing. However, it is a pity that you did not go directly to our staff with the diet list that you received from the doctor in the clinic, but just went to the buffet. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Overall the accommodation and public areas were of a high standard. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. Japanese, food was great but let down by it being slightly cold. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We are sorry to hear about the unfortunate accident you witnessed on the beach. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. Food quality and variety wonderful and the entire staff so pleasant. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. 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