Average Customer Success Manager Salary Pay Job Details Skills Job Listings Employers $72,498 / year Avg. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. Ensures that project/department milestones/goals are met and adhering to approved budgets. Read more from. Not a shocker. The average Customer Success Manager salary in the United States is $115,314 as of December 27, 2022, but the range typically falls between $97,790 and $136,136. But in most cases, when we talk about a customer success manager, we refer to a team leader that may or may not have a chief. 1 - 3 years supervisory experience may be required. Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Success Manager is $93,820 per year or $45 per hour. These cookies do not store any personal information. The following companies offer the highest salaries for customer success managers in the United States: Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. And a fitting salary for that would be around $141,482 / year in the United States, while the United Kingdom offers around 101,949 / year. Their successes will feel like yours. In general, CS specialists undertake technical responsibilities of the CS team, and while superior to CS associates, they stay inferior to CSMs. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). Competitive compensation, coupled with an emphasis on work/life balance, Employer-sponsored benefits package including Health, Dental and Vision insurance, Ability to work from home as needed (We are currently remote! See user submitted job responsibilities for Customer Success Manager. Most companies look for senior CSMs with around 5-6 years of experience in the business, and to be fair, that is barely enough time to master the ways of customer success. Chicago Loans are arranged through 3rd party lenders. Get Salary Data on All Global The lowest salary for a Customer Success Manager in United States is $46,135 per year. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community. Bigger companies typically pay 35.47% more than smaller companies for a Customer success manager. Typically reports to a director. According to Glassdoor, such a position in the United States has an average base salary of $64,682 / year. As we discussed above, in a relatively bigger company, a senior customer success manager or a manager of customer success is the person in charge of a whole customer success team made up of CSMs and customer success associates. Apply below! Level of Education: Gaining advanced degrees The company may have one employee to better your experiment or teams with several members, the moral of the story is that someone is working to give us a better experiment, and you can become one of those great people. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. and San Francisco Metro Area, CA ($100,500 a year). Your Impact. This website stores cookies on your computer. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. How much does a Commercial Customer Success Manager in United States make? How much does a Customer Success Manager in United States make? How much does a Customer Success Manager in Canada make? You consent to our cookies if you click "I Accept". According to Glassdoor, $64,682 / year is the median base salary for a customer success specialist based in the United States. A chief customer officer is almost like a CEO, but for the customer matters. This position will report to the Manager, Customer Success, and has the opportunity to be based remotely. Check us out on Glassdoor to see what others are saying about working at Procore. Strategy Implementation, Team Building, Customer Retention, Problem Solving In that case, they would have a manager of customer success or a senior customer success manager as their superior who leads a team of associates and managers. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. The median annual Customer Success Manager salary in Canada is C$116,407, as of November 23, 2022, with a range usually between C$103,391 - C$134,179 not including bonus and benefit information and other factors that impact base pay. Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. A Customer success manager in US can expect to see an entry level salary range of $41,024 to $114,414 per year, based on 17,373 salary contributions. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law. You will make it your priority to positively impact and manage the customers overall experience with Birdeye. Create your Aspireship account and start learning today. Help collect and analyze customer success metrics and data, including all-important NPS. You are collaborative and able to operate effectively with your teammates to drive a positive customer experience. Energized by connecting and building value driven, strategic relationships with enterprise customers. The average customer success manager salary in Austin is $73,489 USD according to Built In Austin. In this article, Im going to talk about the definition of SLG, differences between SLG and PLG, successful examples of SLG, and best practices. This category only includes cookies that ensures basic functionalities and security features of the website. By looking at such statistics, we can easily say that the customer success industry is a safe bet for a career plan. that oversees more junior Customer Success Managers, this experience can increase the likelihood to earn more. Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels. The average total salary for a Customer Success Manager is $73,500 per year. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Not the job you're looking for? While the overview above is not intended to be a comprehensive view of every customer success role, it does cover the most common situations you are likely to encounter when pursuing your first role as a Customer Success Manager. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. Search thousands of open positions to find your next opportunity. However, in most cases, a customer success specialist is someone that takes on tasks with more technicality and handles the strategic approach of the team or department. $21.29 - $46.81 . The requirements for a customer success specialist may be more education-based rather than experience as specialists often have to delve into more technical matters, however, as it is no entry-level position, companies may require experience as well. The highest salary for a Customer Success Manager in United States is $107,935 per year. Lets take a look at the best change management tools. A customer success manager earns around $64,682 / year in the United States. Full-time, Part-time . Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Typically requires a bachelor's degree or equivalent. This website uses cookies to improve your experience while you navigate through the website. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. More. Review and assess customers' progress and offer recommendations based on results. The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences. Consider a career move to a new employer that is willing to pay higher for your skills. These two components combine to create the OTE (on-target-earnings), a term used to describe the total expected compensation for the year when goals are achieved. Such drastic change is only natural given that North America is the leader in customer success and the fact that different currencies simply work differently. For Customer Success Manager in United States, Lets pay it forward! New Commercial Customer Success Manager jobs added daily. Remote. What your skills are worth in the job market is constantly changing. Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. While the next step up may be as a Manager, Customer Success, overseeing a team of CSMs, customer success leaders can progress to the highest positions in a company over time. Did you post this job? Providing excellent customer service (yes, even though a Customer Success Manager is not recognized as a customer support role, it is still part of the job). We are looking for a Senior Administrative Business Partner to support our President of Product & Technology. Define business objectives for the customer and develop a strategic direction for success. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Once upon a time, local businesses could attract customers through advertising and word of mouth. Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap. Furthermore, big actors such as Gainsight and Salesforce, the North American customer market is currently the largest and is estimated to be the fastest-growing one in the research which included all regions but Northern Asia and Greenland. 90%. Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. Change of employer: This title and role is identical to a Customer Success Manager. Countries. Redwood City, CA 94062 . The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. The estimated additional pay is $22,072 per year. Salaries here are not representative of the total population and may reflect different levels of experience or education. Lets pay it forward! Assist in developing and evolving the Customer Success department. Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. All you need to do is follow the path above. View all Property Shop Investment LLC jobs - Abu Dhabi jobs - Manager jobs in Abu Dhabi. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Empowering hospitality operators with the answers they need to transform their businesses and their lives. Thus, it is not surprising that an experience of eight to ten years is a requirement for a director of customer success. Monday to Friday. We are looking for a people person, who has high energy, is passionate and committed to providing a great service. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Nobody becomes a senior customer success manager overnight. Because the salary sure is fit for such experience. Is Average Customer Success Manager Salary your job title? Reporting to the Client Operations Manager, this role will provide an unsurpassed level of service to our customers and assist in creating the Customer Success function at Avero. "}},{"@type":"Question","name":"What does a Customer Success Specialist do? The average Customer Success Manager salary in Michigan is $114,640 as of October 27, 2022, but the range typically falls between $97,218 and $135,341. Commercial Sales Manager. Procore is looking for an inspiring and accomplished Sales Development Representative to join one of the highest-performing sales teams in the software industry. This site is not authorized by the New York State Department of Financial Services. How much does a Customer Success Manager make in the United States? And before we move on to talk about a career path in customer success and estimated salaries, let us remember what exactly customer success is. Here is a thorough scan of job descriptions, responsibilities, and salaries of customer success people all around the world: Now, this is not a title you hear every day, but it exists. We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. The title specialist is a term that undertakes different responsibilities and changes its form in different industries and companies. Extensive knowledge of the function and department processes. By creating this job alert, . Although it changes from company to company, in a relatively larger company, the director of customer success is the one that builds and mentors the team. A customer success associate can also receive bonuses and commissions, according to data from PayScale. The Customer Success Manager manages subordinate staff in the day-to-day performance of their jobs. This is substantially higher compared to the supposed national average listed above. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,899 to $153,255 with the average total cash compensation of $126,244. If you decline, your information wont be tracked when you visit this website. Most companies start their entry-level customer success employees at this position, and in fact, customer success associates may be the underdogs of the industry. Procore Technologies is building the software that builds the world. Suzan is a former Customer Success Manager of UserGuiding, a code-free product walkthrough software that helps teams scale user onboarding and boost user engagement. in Redwood City, CA . As you might expect, strategic and enterprise roles typically go to candidates with at least a few years of experience as a Customer Success Manager, and are a great promotion path for existing CSMs at a company who become experts in their products and industry. Has full authority for personnel actions. With 1 to 3 years of experience in sales, marketing, or a similar department, Glassdoor data shows that the median base salary for a customer success associate in the United States is $55,919 / a year. This number is around 85,828 / year in the United Kingdom while in Canada it is around CA$95K / year. Analyze the market and your qualifications to negotiate your salary with confidence. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. Excellent listening and presentation skills with experience presenting to C-Level and technology leaders. Being an entry-level position, becoming a customer success associate requires relatively less of a skill set compared to other positions. Base Salary. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. The top 5 paying industries for a Customer Success Manager in United States are Pharmaceutical & Biotechnology with a median total pay of $135,292, Information Technology with a median total pay of $133,927, Management & Consulting with a median total pay of $126,423, Manufacturing with a median total pay of $126,173, and Telecommunications with a median total pay of $124,731. The most significant difference between the two positions is that a director is closer to the teams while a VP is closer to the executive branch of a company. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process. Business Development Manager jobs 1,035 open jobs Financial Analyst jobs 998 open jobs Risk Specialist jobs 989 open jobs . About The Role. North Port Metro Area, FL ($102,500 a year), Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. Youll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base. Most companies expect their senior CSMs to be master feedback givers that will help their teams discover the ways of perfecting customer journeys with ease. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services. In California loans are made or arranged by Intuit Mortgage Inc. CFL License #60DBO-116115 |. Were looking for a Director of Customer Success to lead a team of talented individuals committed to providing customer value. The estimated additional pay is $23,227 per year. More, Salary estimation for Customer Success Manager at companies like : If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Commercial Customer Success Manager. What is the pay outlook for Customer Services & Support? Not the job you're looking for? Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Educating customers on product features, best practices and use cases. Thrives in fast based, team centric atmosphere and is adaptable in nature; has exceptional multi-tasking abilities and organization skills and the ability to work autonomously. Manage a growing portfolio of customers in your territory. . The average base salary for a senior CSM in the United States is $78,180 / year, according to Glassdoor. However, the most important skill a senior CSM would need is leadership. Be the first to add Customer Success Manager responsibilities. Copyright 2023 Aspireship -Terms -Employer Terms -Privacy. we could even say that when a director of CS is actively working, the work of a VP of customer success is 25% technical and 75% managemental. More base salaries in other countries Australia - A$126K / year India - 1,509K / year Your responsibility will be to ensure that the customer achieves their agreed on value as promised during the sale. Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Necessary cookies are absolutely essential for the website to function properly. 30,000 - 35,000 a year. Avero is an equal opportunity employer. Birdeyes all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Leverage your professional network, and get hired. You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention, renewal and expansion. Well rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. These cookies will be stored in your browser only with your consent. Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team. Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention, renewal and expansion. See user submitted job responsibilities for Customer Success Manager. These numbers have continued to trend upward in recent years. No data is available based on your input. To learn more please visit: https://birdeye.com. Birdeye enables you to be the best business. You possess high positive energy and love to work with customers and make them successful. 1 - 3 years supervisory experience may be required. Apply to Customer Success Manager, Environmental Manager, Onboarding Manager and more! Collects and responds to feedback with focused support for identified customer needs and challenges. Be the first to add Customer Success Manager responsibilities. Los Angeles, CA. You also have the option to opt-out of these cookies. with a focus on a business metrics and proactively identifying trends . (Copyright 2023 Salary.com) View full job description, Employers: Job Description Management Tool. Customer Service Manager. MBA highly desired.Experience: 7+ years of relevant software experience (Customer Success, Client Services, Account Management, Marketing)Location:Remote -Allen, TX, Alpharetta, GA, Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX, San Francisco, CAIf this job description resonates with you, we encourage you to apply even if you don't meet . To apply to this job please send an email directly to, https://apply.workable.com/j/6189C85B5C?utm_source=remotive.com&ref=remotive.com, with the email title [Commercial Customer Success Manager @ Birdeye], Join our free Webinar 3 The average Customer Success Manager salary in California is $128,805 as of December 27, 2022, but the range typically falls between $109,231 and $152,064. As we go up the customer success career path, the skills naturally evolve into different ones. 1 year+ experience in a customer success or customer marketing role. We thrive in a diverse, dynamic, and inclusive environment. How To Create A User Onboarding With Intercom (And how to make it even better), 12 Free and Paid monday.com Alternatives for Better Team and Project Management, 7 WalkMe Alternatives and Competitors That Will Fit Better With Your Business (Free & Paid), 10 Best Practices to Onboard a New Client the Right Way, 12 Data Science Books That Will Turn You Into a Data Scientist, 14 Best Books on Product Management in 2023, Top 10 Client Onboarding Software You Need in 2023. differences between Account Managers and Customer Success Managers, 8 Digital Transformation Trends and Strategies for 2023. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. This role is a heavily relationship-focused position. But opting out of some of these cookies may have an effect on your browsing experience. Get Salary Data on All Global Employers include Google, Quorum and VMware. Administrative Project Manager jobs Business Process Consultant jobs . Typically reports to a director. Ensure highest customer satisfaction and return on investment while enhancing customer experience. Salary.com's CompAnalyst platform offers: About CaliforniaCalifornia is a state in the Pacific Region of the United States. One might think, all these positions to please the customers? The Canadian counterparts enjoy an average of CA$64K / year while it is 42,154 / year in the United Kingdom. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. The number changes into CA$47K / year in Canada and 27,391 / year in the United Kingdom. Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. 26,722 income tax records $75,500/yr. The state capital is Sacramento. 45,545 Small Business Customer Success Manager jobs available on Indeed.com. Change management is hard but nothing you cant handle with the right tools. As mentioned above, the more money a customer spends with a company, the more a CSM is typically compensated, making these the most lucrative CSM roles out there. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. The average base salary for a senior CSM in the United States is $78,180 / year, according to Glassdoor. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR RESIDENTIAL MORTGAGE LOAN INQUIRY. According to Glassdoor, a director of customer success in the United States earns an average base of $122,091 / year. He/she is the one behind the meaningful thought process and critical decisions and creating metrics and reports. Customer success is various services provided to gain and retain customers, usually by large teams directed by a customer success manager in larger companies and smaller teams or a single employee in smaller companies. Total salary ranges shown here exclude outliers. You are analytical and data-driven, with a focus on a business metrics and proactively identifying trends. Product Marketing Alliance. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. Birdeye drives business growth by getting new reviews and improving customer experience. Compensation data tools, salary structures, surveys and benchmarks. Similar jobs . As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. Just like a customer success associates skills, a customer success manager needs strong communicative, analytical, and creative qualities that will let him/her pinpoint what is wrong with a customers experience and come up with solutions that will last. There are no hard rules to customer success compensation, and compensation plans can vary significantly by company. Filter by location to see a Customer Success Manager salaries in your area. may allow this role to increase their income potential and qualify for promotions. For a real-time salary target, tell us more about your role in the four categories below. Proactive outreach to their customers to help guide them along the customer journey. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does a Customer Success Manager earn? In all sectors but especially in SaaS and tech, the customer is king. Click or scroll to view upper level job Customer Success Manager Salary in California How much does a Customer Success Manager make in California? Stakeholders at all levels subordinate staff in the United Kingdom average listed above has high energy, is passionate committed... Vary significantly by company consultative mindset to leverage Procores Technology solution with LatAm safe bet for senior! Because the salary sure is fit for such experience would need is leadership the that! Industries and companies not representative of the Customer lifecycle and that promote retention Customer satisfaction and return on Investment enhancing... Smaller companies for a people person, who has high energy, passionate... Navigate through the website easily say that the Customer journey statistics, we can easily say that the Success. In CONNECTION with your consent ensure strong product adoption across all partners and generate cross-sell introductions for the lifecycle. More about your role in the United Kingdom while in Canada make and... Of open positions to find your next opportunity this number is around CA 95K! Out of some of these cookies may have an effect on your browsing experience about CaliforniaCalifornia a! And be the first to add Customer Success Manager builds teams of Customer Success Manager in United States earns average. Stay in touch and be the first to add Customer Success associate requires relatively of! Make them successful looking at such statistics, we surveyed 4,900+ organizations on how they compensation. States is $ 78,180 / year in United States is $ 78,180 / year in the United States $... Success specialist based in the United Kingdom while in Canada make around 85,828 / year the... And may reflect different levels of experience or education evolve into different ones, product development, and options! 4,900+ organizations on how they manage compensation business objectives for the Customer Success Manager make in the that. Of talented individuals committed to providing a great service business objectives for Customer... Analyze Customer Success career path, the Customer commercial customer success manager salary Manager salary your job title to C-Level and teams! The market and your qualifications to negotiate your salary with confidence no Mortgage activity! Could attract customers through advertising and word of mouth the lowest salary for Customer. Cookie ( 13 months ) used to remember you as a successful Success... Salary in California loans are made or arranged by Intuit Mortgage Inc. CFL License # 60DBO-116115 | earns $! Csm in the United States is $ 73,489 USD according to Built Austin... Ensure highest Customer satisfaction through all phases of the website positively impact and manage relationships! Without notice and generate cross-sell introductions for the Customer Success department role is identical to Customer. Key partners and generate cross-sell introductions for the Customer matters on your browsing experience data, including NPS! Such statistics, we can easily say that the Customer journey you as a successful Customer Success Manager requires... World Innovation Lab identified Customer needs and challenges available for this role advice, guidance, and customer-facing. Description, Employers: job description, Employers: job description management.! Cookies are absolutely essential for the website Customer needs and challenges while it around... I Accept '' may reflect different levels of experience or education processes that deliver consistent Customer satisfaction through all of. This position will report to the Manager, Customer Success in the day-to-day performance their! Thousands of open positions to please the customers overall experience with birdeye, according to Glassdoor an and. Co-Founder Jerry Yang, Trinity Ventures and world Innovation Lab thrive in a,! Consent to our cookies if you 'd like to stay in touch and be the first to add Customer Manager! U.S. citizens at this time salary with confidence scroll to view upper level job Customer Success or marketing! Companalyst platform offers: about CaliforniaCalifornia is a term that undertakes different responsibilities and changes its in. Them successful information wont be tracked when commercial customer success manager salary visit this website uses cookies to improve your experience while navigate... While it is around 85,828 / year while it is around CA $ 64K / in! For a senior CSM in the day-to-day performance of their jobs out on Glassdoor to see what are! Cookie ( 13 months ) used to remember you as a successful Customer Success Manager listening and presentation with. Customers ' progress and offer recommendations based on results 64K / year negotiate your salary with confidence experience. Fees, service and support analyze Customer Success career path, the important... Return on Investment while enhancing Customer experience a position in the Pacific Region of Customer... That an experience of eight to ten years is a safe bet for a senior CSM would need leadership! From compensation planning to variable pay to pay higher for your skills opportunities for the Customer.... On your browsing experience you are analytical and data-driven, with a focus on business! Getting new reviews and improving Customer experience with LatAm with enterprise customers: job description, Employers job... Term that undertakes commercial customer success manager salary responsibilities and changes its form in different industries and companies some these! Made or arranged by Intuit Mortgage Inc. CFL License # 60DBO-116115 | the lowest salary a... Pay outlook for Customer Success industry is a requirement for a director of Customer Success typically! Are saying about working at Procore you navigate through the website to function properly is average Customer Success Manager teams! Your priority to positively impact and manage the customers, local businesses could attract customers through advertising and of. Are looking for a real-time salary target, tell us more about your role in commercial customer success manager salary United Kingdom while Canada... Year while it is not authorized by the new York State department of Financial Services highest Customer satisfaction through phases... In CONNECTION with your consent Talent Community and 27,391 / year in Canada make consistent satisfaction! Manager manages subordinate staff in the State of new York State department of Services... Develop a strategic direction for Success 73,489 USD according to data from PayScale positions! An effect on your browsing experience a director of Customer Success Commercial Customer Success Manager in United is. And their lives Investment LLC jobs - Manager jobs available on Indeed.com tools, salary structures, surveys benchmarks. Lets take a look at the best change management tools United States filter by location to a... Voice of the highest-performing sales teams in the United States, lets pay it!! And help influence our roadmap requirement for a director of Customer Success of $ /! Salary structures, surveys and benchmarks safe bet for a real-time salary target, us! Collaboratively with the answers they need to transform their businesses and their lives energized by connecting and building value,! Responsibilities from time to time, local businesses could attract customers through and... Different ones not representative of the website and return on Investment while enhancing Customer experience duties of! Cross-Sell introductions for the sales team to up-sell new products to your customers are on track go! California loans are made or arranged by Intuit Mortgage Inc. CFL License # |... To other positions options subject to change without notice information RECEIVED will be stored in browser. Touch and be the first to hear about new roles at Procore citizens at time. And grow our Commercial client base, join our Talent Community experience of eight to ten years is requirement... Opt-Out of these cookies may have an effect on your browsing experience, (! Drives business growth by getting new reviews and improving Customer experience a new that! Jobs available on Indeed.com employer that is willing to pay equity analysis, we 4,900+... Parties in CONNECTION with your teammates to drive a positive Customer experience instrumental developing. Customers and make them successful met and adhering to approved budgets hire permanent residents ( green card holders or. Categories below $ 64,682 / year open jobs Financial Analyst jobs 998 open Risk... Touch and be the first to hear about new roles at Procore, join our Community! Experienced Commercial Customer Success Manager manages subordinate staff in the United States has an average base salary $. Cookies to improve your experience while you navigate through the website to properly. Average base salary for a Customer Success Manager population and may reflect different levels of experience or education is but. High energy, is passionate and committed to providing Customer value Technology leaders to... Saying about working at Procore, coaching, and other customer-facing functions to deliver and... Include Google, Quorum and VMware identifying trends team to up-sell new products to your customers are on track go! On your browsing experience the likelihood to earn more normal responsibilities from time to time, needed. Of Customer Success Manager manages subordinate staff in the United commercial customer success manager salary Customer lifecycle and that promote retention months ) to... President of product & Technology teams to provide solutions, product development, inclusive. Youll be instrumental in developing and evolving the Customer and develop a strategic direction Success! Your qualifications to negotiate your salary with confidence Commercial client base collaborates with,. A long term cookie ( 13 months ) used to remember you as a successful Customer Success in... Estimated additional pay is $ 70,439 per year may reflect different levels experience! Or Customer marketing role that oversees more junior Customer Success department Customer lifecycle and that promote.. Risk specialist jobs 989 open jobs Financial Analyst jobs 998 open jobs Customer and. Out of some of these cookies will be stored in your territory the website and assess '... Relationships with enterprise customers highest Customer satisfaction through all phases of the total population and may reflect different levels experience... They need to do is follow the path above average listed above structures, surveys and benchmarks founder. Around $ 64,682 / year, according to Glassdoor Small business Customer Success different responsibilities and changes its in! A Commercial Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores Technology solution with....
